FAQ's:

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The more information you can give us, the better the information we will be able to give you. Providing us with copies of any documents you have already found and a brief description of any previous research carried out ensures that we do no repeat research. It also helps make sure we base our research plan on your specific needs.

Where possible we aim to carry out an initial consultation, either by e-mail, phone or Skype, after which we provide suggestions about which services you may find useful.

Once you have decided which services you would like, you can either purchase directly from the website or we can send out an invoice for bespoke work.

When the initial payment has been received (please see payments page) we will commence work.

For research requests and family tree packages, we start by looking at available sources and putting together a research plan.

Depending on the level of involvement you would like, we can either go ahead with the research straight away or we can send you a copy of the plan for review.

Once the plan has been agreed, we will carry out the research. When this is completed, we will write a fully referenced research report detailing the information found, sources used and checked, and a family tree/pedigree chart if appropriate.

The report can either be sent as a pdf via e-mail or a hard-copy by post (postage cost will be added to the final invoice).

Family History

The main starting point for family history research is the records of births, marriages and death held by the General Register Office. If it is possible to find an ancestor alive on the census in 1911, which is the latest publicly accessible census in the UK,we will then look at UK Census records, which can take the story back to as early as 1841. However, this cannot be guaranteed and is rarely as straightforward as it sounds. We will also use church records: these may be Church of England parish records, Roman Catholic or non-conformist records which are often excellent sources for family history and can be used to corroborate information found elsewhere.

In addition to the above, where appropriate we will use a variety of other sources which may include Wills and probate records, newspapers, military records, prison records, school records and immigration records.

Local History

The range and variety of records available in local archives makes it more difficult to define typical sources used for research as each request can be very different. The survival and availability of records can also differ across the country. However, records of local government and law and order can be a good place to start. These can include Court records, local County, Borough or Civil Parish Council records such as committee minute books (mid 19th century onwards). Earlier Parish Vestry minute books, Churchwardens and Overseers account books can be useful. If there is a large landed estate in the area, these can be an invaluable resource. Also maps and plans, Ordnance Survey (OS) maps and Tithe maps (mid 19th century) can provide an overview of a location and show the industrialisation of urban areas. Records of businesses and institutions such as schools and hospitals can also offer useful insights into a locality.

This list is far from exhaustive, but gives you a flavour of the wide range of archival sources available.

We can go back as far as there are relevant records. Please be aware that the surviving records are likely to be more limited the further back we go.

We aim to respond to initial enquiries within 48 hours of receipt and, depending on the complexity of the request, we will aim to complete our guidance, lookups and photography services within 2-4 weeks.

For more complex services such as bespoke research and family tree packages, we will advise you of the likely timeframe on a case-by-case basis. With longer-term projects we will keep you informed with regular progress reports.

This will depend on the service used, but all plans, reports and other work produced will be of a quality that meets the standards of the Association of Professional Genealogists.

Please see the services page which includes details of what you will receive for each service offered.

This may be possible, but can only really be answered on a case by case basis.

Regrettably we are unable to take on clients wishing to trace their birth parents and family or adopted children.

The legal issues and sensitivities around this type of research mean that we will only undertake this type of commission from an adoption agency or similar organisation.

Our research does not constitute any form of legal advice.

If you have any legal enquiries, we suggest that you seek professional legal advice.

Our research does not constitute any form of legal advice.

If you have any legal enquiries, we suggest that you seek professional legal advice.

Although the business is based in Gloucestershire we use other professional genealogists around the UK to undertake record checks and photography on our behalf.

This method means that we can offer as cost effective a service as possible. As we do not need to charge for travel and travel time across the country, we are able to use our chargeable hours for research.

Regrettably the answer to that is ‘no’ – and personally I would be very wary of any researcher that would offer such a guarantee, as there can be many factors such as the lack or survival of records, or incorrect information recorded at the time, that can make the search impossible. For example, if someone changed their name, it is extremely unlikely that it will have been formally recorded. Also, prior to 1927 (Adoption of Children Act, 1926) there were no formal mechanisms for recording adoptions. Some people also wanted to disappear, for example by emigrating under their real name, but then taking a new name on arrival in their adopted country.

These examples are just some of the reasons why it is not always possible to trace some family tree lines as far back as others, and why we cannot guarantee finding your ancestors.


 

The answer to this is ‘yes’.

Fees applied are for the research time spent and the report produced.

However, if there are difficulties with the research at an early stage, we will advise you as soon as possible to discuss whether you wish to continue. If you decide to cancel your request, we will only charge for the time and expenses up to that point. If you agree to continue the research and we are unable to find positive results, the full invoice amount will be payable.

If you have any questions not answered here, please just contact us